Frequently Asked Questions

You can also view our User Manual using the “User Manual” (link to the tab)

BILLING FAQ'S

Question: Will I be charged tax?
Answer:

As required by law, sales tax is collected in select states.

Question: When will my credit card be charged?

Answer:

You will not be charged until your order is prepared for shipment and ships.

Question: Why do I have 2 charges pending?

Answer:

One of the pending charges is only a pre-authorization and will fall off your statement and never process. The pre-auth happens at the time you order and will fall off in a few days. Once your order ships, you will see the actual charge show in pending, and process in a couple days. You will not be charged 2x for your order.

SHIPPING FAQ'S

Question: When will I receive my order?

Answer:

This product will ship within 30 days from the time the order is processed and will be mailed via major carriers like FedEx and USPS, or other recognized carriers. If you have any questions concerning the status of your order, please contact our customer service department.

MAINTENANCE FAQ'S
Question: What is the capacity of the bowl?
Answer:
8.45 ounces or 250ml.

Question: Do I need to leave it plugged in for the chopper to work?
Answer:
No, the unit is rechargeable so you can move it around your work surface without a cord.

Question: Can I replace the battery?

Answer:

No, the battery is sealed inside.

Question: How do I know if the unit is fully charged?
Answer:
The red light on the button will turn off.

Question: How do I clean the Choptastic Pro?
Answer:
The motor housing can be wiped clean with a damp towel. Never immerse the motor housing in water or place it in a dishwasher. The food processing bowl and cutting blades can be washed carefully with soap and placed in a dishwasher. Be careful of the sharp blades.

PROCESSING FAQ'S
Question: Can I put the unit in a microwave?
Answer:
No, do not place this unit in a microwave.

Question: Can I add liquids during processing like milk or add juice to fruit?

Answer:

Yes, you can add liquids up to the fill line on the bowl.

Question: How long can I use the chopper when processing my food?
Answer:
Press the button for 30 seconds and check the desired consistency of the food. Allow the motor to cool for 2 minutes between each 30 seconds of food processing.

CAUTION FAQ'S
Question: Can my child use it without supervision?
Answer:
It is not safe for children to use on their own due to sharp blades that may cause injury.

Question: How do I clean the blades safely?

Answer:

Handle them with care by holding the ends of the white post then rinse under water or stroke the blades with a cleaning brush.

Question: Can I put the motor housing into a dishwasher?

Answer:

Never immerse the motor housing in water or place it in a dishwasher.